Looking for a rewarding role where you can make a real difference in people’s lives? NHS Jobs in Retford, UK is hiring Receptionists. The position is full-time and requires 1 to 2 years of experience. Salary ranges from £14.00 to £20.00 an hour.
This is an on-site role where you’ll be the friendly face welcoming patients, visitors, and staff every day.
Details:
- Company: NHS Jobs
- Post: Receptionist
- Address of the workplace: Retford, DN22 0AB,UK,
- Languages: English
- Experience: 1/2 Experience
- Education: No Degree Diploma
- Salary: £14.00 to £20.00 an hour
- Country: UK [United Kingdom]
Job Description:
You will be accountable for the provision of efficient and courteous front-line services to patients, visitors, and staff in your capacity as a Receptionist at NHS Jobs in the UK. The initial point of contact for individuals seeking healthcare services will be you, and your responsibility will be essential in establishing a welcoming and positive atmosphere.
Responsibilities of NHS Receptionist Jobs in UK:
- Front Desk Operations: Ensure a professional and courteous demeanor by greeting and welcoming patients, visitors, and staff. Offer support and direction, resolving their inquiries and directing them to the appropriate departments or individuals.
- Appointment Scheduling: Utilize the electronic appointment system to manage appointment reservations, including those made in person and over the phone. Ensure the accuracy of records, confirm appointments, and coordinate schedules.
- Telephone Management: Respond to incoming phone inquiries in a professional and timely manner. Efficiently manage inquiries, transfer calls, receive messages, and provide information.
- Patient Registration: Accurately and comprehensively input patient information into the electronic health records system. Verify patient demographics, insurance details, and pertinent personal information while ensuring the confidentiality and protection of data.
- Patient Check-in and Check-out: Guarantee a seamless patient check-in process by verifying personal information, collecting necessary documents, and confirming appointments. Complete the patient check-out process, collect any applicable fees, and arrange any necessary follow-up appointments.
- Records Management: Ensure the accuracy, organization, and adherence to data protection regulations by maintaining and updating paper and electronic records. Record retrieval and filing are performed as required.
- Cash Management: Maintaining an accurate record of transactions, issuing receipts, and accepting and processing patient payments. At the conclusion of the shift, reconcile the cash and adhere to the cash-handling protocols.
- Reception Area Management: Ensure that the reception area is kept neat, tidy, and organized. Ensure that patients and visitors have access to reading materials, brochures, and information pamphlets.
- Communication: Facilitate the efficient delivery of services and the flow of patients by establishing effective communication and collaboration with administrative staff, healthcare professionals, and other team members.
- Problem-solving: Address and resolve complaints, concerns, and challenging situations in a timely and diplomatic manner. When necessary, escalate concerns to the appropriate personnel.
- Confidentiality: Maintain the uttermost confidentiality in the handling of patient information, adhere to data protection and privacy policies at all times.
- Administrative Support: Assist the healthcare staff with general administrative tasks, such as managing correspondence, filing, and photocopying.
Requirements:
- Education and Experience: A secondary school diploma or equivalent is required. It is advantageous to have experience in a receptionist or customer service position.
- Excellent customer service and interpersonal skills, characterized by a pleasant and approachable demeanor. Able to manage a wide variety of individuals with professionalism, empathy, and forbearance.
- Communication Skills: The ability to communicate effectively in both written and spoken forms. Capacity to accurately communicate information and listen attentively.
- Organizational Skills: Proven capacity for multitasking and organization. The capacity to maintain attention to detail and manage competing priorities in a fast-paced environment.
- IT Proficiency: Proficiency in the use of computer applications, including email, word processing, and electronic health records systems. Capacity to rapidly acquire and operate novel software applications.
- Flexibility: Capable of adapting to evolving circumstances and priorities. Willingness to work collaboratively as a member of a team.
- Confidentiality: A dedication to the preservation of data privacy and the preservation of patient confidentiality.
- Professionalism: Consistently exhibiting a courteous and professional demeanor. Demonstrating integrity, punctuality, and reliability in the execution of obligations.
- Knowledge of the National Health Service (NHS) and its services is advantageous, but it is not required.
Benefits:
- Competitive Salary
Earn £14.00 to £20.00 an hour, reflecting your experience and dedication while rewarding professionalism. - Career Growth Opportunities
Access training programs and advancement paths within the NHS to enhance your healthcare administration career. - Professional Environment
Work alongside skilled healthcare staff in a structured, supportive, and well-organized workplace. - Flexible Work Environment
While on-site, the NHS promotes work-life balance and adapts to employee needs whenever possible. - Skill Development
Enhance IT, communication, and administrative abilities through hands-on experience and NHS training. - Meaningful Work
Play a vital role in patient care by ensuring smooth processes and a welcoming atmosphere for visitors. - Team Collaboration
Be part of a compassionate team that values respect, cooperation, and mutual support daily. - Employee Recognition
Receive acknowledgment for your dedication, professionalism, and contributions to the NHS mission. - Learning Opportunities
Gain insights into healthcare operations, patient management, and NHS systems for continuous growth. - Job Stability
Join a trusted organization with consistent employment, strong policies, and long-term career security.
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Conclusion:
Joining NHS Jobs as a Receptionist in Retford offers a meaningful career where you can make a real difference every day. With competitive pay, skill development, and a supportive team environment, you’ll grow professionally while helping patients feel welcomed and cared for. This role combines stability, learning opportunities, and a chance to contribute to the trusted NHS community.
Frequently Asked Questions:
Will I receive training for this role?
Yes, the NHS provides training on administrative systems, patient management, and workplace procedures.
What key skills are needed?
Excellent communication, customer service, organizational skills, IT proficiency, and professionalism are essential.
Is a degree required for this role?
No, a secondary school diploma or equivalent is sufficient. Prior experience in receptionist or customer service roles is preferred.
